April 2009

Strategies Takes Front Desk Training to Austin

Need help focusing your front-of-house staff on efficiency, up-selling and customer satisfaction? The Strategies business education team can help. Join them in Austin, Texas on April 26-27, 2009 for High Performance Front Desk Training.

It’s not just about answering the phone. Your front desk and/or call center staff must move beyond traditional “receptionist” thinking into the high-performance realm of a growth driver. Your front desk and call center are the growth drivers of your business. Individuals in these areas are responsible for efficiently selling your service hours. On the phones, they are the voice of your business. They up-sell and close retail sales. They are your front line for generating lucrative gift certificate sales. They are the first and last point of contact for every client visit. Give your front desk staff the tools they need to transform them into growth drivers.

For information about High Performance Front Desk Training, visit www.strategies.com or call 800-417-4848.


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